Kyln Care · for existing clients
Help when something breaks.
If your system is covered by Kyln Care, use this page when something breaks or needs attention. Automated monitoring runs inside the agreed service boundary. Human response follows the support hours in your Care agreement.
Looking for managed support? See Kyln CareHow to reach us
Something’s broken
Production issue or a bug you can see. Send the URL and what you did, and we’ll triage it the same working day.
A change or question
Covered by Kyln Care and need something adjusted, or just want to ask? Email us. Your account is already in our system.
How-to and guides
Looking for how something works rather than help with a fault? Start in the help centre.
Coming soon
Live chat is on the way. When it lands it’ll route straight into Kyln Ops, the same system that runs our monitoring and triage, so a message here reaches the work, not a holding inbox.
Until then, email is the fastest path, and a reported issue is the fastest path of all.