For clients
If your site is on a Kyln care plan, you’re not on your own when something goes wrong. We watch the things that matter (uptime, errors, certificates, dependencies) so we often know before you do.
How to reach us
Production issue or a bug you can see. Send the URL and what you did, and we’ll triage it the same working day.
On a care plan and need something adjusted, or just want to ask? Email us. Your account is already in our system.
Looking for how something works rather than help with a fault? Start in the help centre.
Coming soon
Live chat is on the way. When it lands it’ll route straight into Kyln Ops, the same system that runs our monitoring and triage, so a message here reaches the work, not a holding inbox.
Until then, email is the fastest path, and a reported issue is the fastest path of all.