Tango
A document automation site for an insurer
Producing terms and conditions used to take this insurer months. We built Tango, and now it takes about five minutes.
The problem
In insurance, one set of terms and conditions passes through legal, marketing, operations, partners and external counsel before anyone can publish it. Every new product, partner or jurisdiction starts the loop again.
For our client that loop could run for months, and no one could see where a document was stuck.
What we built
Tango turns that human process into a single workflow. The parts that have to be exact stay deterministic.
- Template editor
- Drafting starts from approved templates, with the structure already in place.
- Threaded comments
- Feedback sits next to the text it refers to, not in a separate email chain.
- Approver hand-offs
- Clear hand-offs between legal, compliance, operations, partnerships and marketing.
- One-click publishing
- Sign-off to published in a single step.
- Built-in translation
- First-pass translation for other jurisdictions.
- Audit trail
- A record of who changed what, and when.
We used AI only where it helps, such as first drafts and translation. A terms and conditions document is not the place to let a model improvise.
The result
From months to minutes.
- ~5 min to produce a terms and conditions document, down from months.
- 100s of hours saved across teams every month.
“They actually understood our business and delivered exactly what we needed. It saved our teams hundreds of hours a month.”
Delivered with Ford Creative.
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